Return & Refund Policy

Our Promise to You

At Snout & Soul, your satisfaction matters. We stand behind every product we sell — and we want you to feel confident shopping with us.

If your order arrives damaged, defective, or incorrect, we'll make it right — no return shipping required.

Damaged or defective items: Full replacement or refund. Report within 30 days of delivery with a photo or short video clearly showing the issue.
Wrong item received: Full replacement or refund. Send a photo of the item received and its packaging within 30 days.
Order not delivered (US): If tracking shows no movement for 45+ days from the ship date, we'll reship or refund.
Change of mind / wrong size ordered: We're unable to offer refunds or exchanges for buyer's remorse as our products ship directly from suppliers.
No physical return required: You keep the item. We resolve the issue directly.

Claims must be submitted within 30 days of delivery. Orders older than 90 days are ineligible.

All apparel, mugs, stickers, tote bags, and hoodies are made to order — printed specifically for you.

Print defect or manufacturing error: Free reprint or full refund. Contact us within 30 days of delivery with a clear photo of the defect.
Wrong size ordered: We cannot accept returns or exchanges for incorrect size selections — please refer to the size chart on each product page before ordering.
Change of mind: As items are custom-printed per order, we're unable to offer refunds for change of mind.

To request a refund or replacement, email us with:

We aim to respond within 1–2 business days and resolve all issues promptly.

Email: support@snoutandsoul.com

Snout & Soul reserves the right to update this policy at any time. Last updated: June 2026.