Shipping & Delivery
📦 Shipping Information
We want your order to arrive quickly so you and your pup can get to the good stuff. Here's everything you need to know about shipping at Snout & Soul.
Shipping Times to the US
Most orders arrive within 7–12 business days from the date of purchase. Our products ship from US and international fulfillment partners to ensure the widest availability and best pricing.
| Destination | Estimated Delivery |
|---|---|
| United States | 7–12 business days |
| Canada | 10–18 business days |
| United Kingdom | 8–15 business days |
| Australia | 10–18 business days |
| Other countries | 12–25 business days |
Order Processing
Orders are typically processed within 1–2 business days of purchase. You'll receive a shipping confirmation email with a tracking number once your order is on its way.
Tracking Your Order
Once your order ships, you'll receive a tracking email. If you haven't received tracking within 3 business days of ordering, please check your spam folder or contact us.
🔄 Returns & Exchanges
We want you and your dog to be completely happy with every purchase.
- 30-day returns: If you're not satisfied, contact us within 30 days of receiving your order.
- Damaged or wrong items: We'll replace them immediately at no cost to you.
- How to return: Email us at hello@snoutandsoul.com with your order number and we'll guide you through the process.
❓ Questions?
Our team is happy to help. Reach us at hello@snoutandsoul.com — we respond within 24 hours on business days.